Refund policy

Packing and Shipping

Fierce Fruit strives to dispatch all orders within 1–3 business days. Product descriptions reflect net product weight only; packaging materials add additional weight to the shipment. Orders may ship in multiple packages and/or from multiple warehouses. Some wear and tear to the outer box during transit is normal and generally does not affect the product inside.

Transit times vary based on the shipping method selected by customers and by carrier performance, and are estimates only. Carrier delays are outside of Fierce Fruit’s control, and refunds will not be issued solely due to delayed transit times.

If a package is lost in transit prior to delivery confirmation, Fierce Fruit will assist in filing a carrier claim and may offer a replacement or refund at our discretion. Once a carrier confirms delivery, Fierce Fruit is not responsible for lost or stolen packages.

Inspection and Storage

All products MUST BE INSPECTED BEFORE USE. Using products without inspection waives the right to submit a claim.  Our products typically have an 18–24 month shelf life; however, remaining shelf life upon delivery may vary.  For maximum freshness of natural products, we recommend using our products as soon as possible. Improper storage after delivery voids eligibility for claims.

Natural variation in color, aroma, texture, and consistency between batches is normal and not considered a defect.  However, as with all natural products, damage can occur.  Do NOT use the products if you observe any of the following.  Instead, follow the claims procedure in the next section: 

Do NOT use Aseptic Purees if:

• The aseptic package is torn or leaking

• The aseptic package is open

• The aseptic package is inflated with air

• The puree has turned brown 

• The puree has an off smell or flavor, not characteristic of the fruit

• The puree has bubbles and appears or smells fermented

• The puree appears contaminated

STORAGE:  Store unopened purees below 77°F and away from direct light and heat. After opening, transfer unused puree to a clean airtight container, refrigerate, and use within 7 days, or freeze the puree for the remainder of the shelf-life.

Do NOT use Freeze-Dried Products if:

• The package is torn or open

• The freeze-dried fruit has an off smell, flavor or color, not characteristic of the fruit

• The freeze-dried fruit appears contaminated

• Mold is present

Since we do NOT use silica as an anti-caking agent, our freeze-dried powders may form small clumps inside the bag.  This is normal and the clumps should be dry and easily broken up by pressing them.  Our freeze-dried pieces should arrive dry and crisp.   

Unopened, our freeze-dried products can be stored below 77°F away from light and moisture. Refrigerate freeze-dried products after opening. Store in airtight, moisture-proof containers away from humidity, heat, and light.

Claims Process

Claims must be submitted within 30 days of delivery and must include:

• Order number

• LOT number from the bag or outer carton

• Description of the issue

• Clear photos of the product and packaging

To submit a claim, email, text, or call us with the information above to support@fiercefruit.com or 832-202-7929.  Claims submitted without photos or LOT numbers cannot be processed.

Valid claims may include:

• Lost packages

• Damaged, inflated or leaking interior packaging

• Fruit has an off-color, odor or flavor

• Incorrect product shipped

• Product received past expiration date

Claims will not be accepted for: 

• Natural variation in color or aroma

• Product used before inspection

• Improper storage after delivery

• Transit delays

• Claims submitted after 30 days

• Product arrives in good condition but not meet specific preferences (too sweet, too bitter, too acidic, too thick, etc)

Fierce Fruit is not responsible for:  any losses, damages, or expenses arising from the failure to properly inspect, test, handle, store, process, or use our products. This includes, but is not limited to, loss of production batches, lost production time, downtime, labor costs, manufacturing delays, damage to equipment, spoiled or wasted co-ingredients, packaging losses, finished goods losses, or any indirect, incidental, or consequential damages resulting from the use or inability to use our products. Customers are responsible for conducting adequate inspection and testing of all products prior to use in production or commercial applications. 

Customer Acknowledgment

By placing an order with Fierce Fruit, you confirm that you have read and understood the shipping, inspection, storage and claims terms below. You agree to inspect all products before use, and understand that transit delays are beyond Fierce Fruit's control.