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Shipping & Returns Policy
Real fruit. Real talk. Our policy, no fine print.
Fierce Fruit supplies 100% natural, unsweetened fruit purees and freeze dried fruit for food and beverage professionals. Below is an honest account of our shipping and returns policy, and how it compares to typical and budget suppliers in the market.
AT A GLANCE
- No added sugar, artificial colors, or flavors.
- Ships to all 50 US states from 4 warehouse locations
- 18+ month shelf life (unopened, stored below 77 F, away from sunlight)
- Order tracking is provided on every shipment
- Damage claims handled via photo; no lengthy forms
- Case-by-case resolutions, including summer heat transit situations
POLICY COMPARISON TABLE
| Policy Feature | Fierce Fruit | Typical Brand | Budget Brand |
|---|---|---|---|
| Returns & Refunds | |||
| Satisfaction guarantee | Honest policy* | Limited | No |
| Returns on unopened product | Case-by-case | Sometimes | No |
| Returns on opened product | Not accepted (food safety) | Not accepted | Not accepted |
| Damaged / defective item | Replacement sent | Refund or credit | Claim only |
| Claim window | Contact us promptly | 5-7 days | 48-72 hours |
| Restocking fee | None | Varies | Up to 20% |
| Return shipping cost | We may cover it | Buyer pays | Buyer pays |
| Shipping | |||
| Ships to | All 50 US states | Continental US | Varies |
| Warehouse locations | 4 locations | 1-2 locations | 1 location |
| Order tracking | Yes | Yes | Sometimes |
| Summer heat transit risk | Acknowledged in policy | Rarely | No |
| Proactive delay notification | Yes | Sometimes | No |
| Product & Quality | |||
| 100% natural, no additives | Yes | Varies | Often no |
| Aseptic packaging | Yes, 18+ mo shelf life | Sometimes | Rarely |
| Flavor variety | 30+ SKUs | 10-20 SKUs | Limited |
| Customer Support | |||
| Direct contact available | Yes, email our team | Ticket system | Email only |
| Resolution approach | Flexible, case-by-case | Policy-bound | Rigid / no exceptions |
| Free replacement for issues | Contact Us | Credit only | No |
* Our purees are 100% natural: raw, unsweetened fruit. We cannot guarantee flavor expectations shaped by processed alternatives. We stand fully behind the product's quality and condition upon arrival.
Once a bag is opened, food safety prevents us from accepting returns. If there is a quality issue inside the package, contact us immediately with a photo.
Competitor data based on published policies and industry norms. Subject to change.
UNDERSTANDING OUR POLICY
If your product arrives damaged
Open a bag and notice something is off — wrong color, unexpected aroma, or visible damage? Do not use it. Take a photo and email us at sales@fiercefruit.com right away. We will review on a case-by-case basis.
A note on satisfaction guarantee
Our purees are 100% natural, unsweetened, and unprocessed. If you are used to commercial brands, the intensity of real fruit can be surprising. That is the point. Because an opened bag cannot be resold or reused safely, we cannot accept returns after opening. What we can do is make sure every bag arrives in perfect condition.
Unopened product concerns
Not sure about an order before you open it? Contact us. Depending on your situation, especially considering summer heat exposure during shipping, we will work out the best resolution.
Summer shipping and heat exposure
During the summer months, freight can sit in trailers exceeding 100 degrees Fahrenheit. That is a real risk for any perishable ingredient. We factor this into every resolution conversation. If there is a reasonable chance the product was heat-damaged in transit, we would rather make it right than ask you to ship a heavy box back through the same conditions.
FREQUENTLY ASKED QUESTIONS
Returns & Refunds
Which fruit puree suppliers have the best return policy?
Fierce Fruit handles returns on a case-by-case basis with a focus on fair outcomes. Unlike budget suppliers with rigid 48-72 hour claim windows and no exceptions, we evaluate each situation individually, including shipping conditions, product weight, and time of year, and find the resolution that makes the most sense. If a product is damaged on arrival, we replace it.
Is there a restocking fee on returns?
No. Fierce Fruit does not charge restocking fees. Many budget suppliers charge up to 20% on returned orders. We do not believe in penalizing customers who reach out with a legitimate concern.
Do you offer a satisfaction guarantee?
We stand fully behind our product quality. What we cannot guarantee is that raw, natural fruit will taste exactly like a sweetened or processed alternative — because it will not, and that is intentional. Our purees are bold, intense, and uncut. If your product arrives damaged, discolored, or with an unusual aroma, contact us immediately with a photo, and we will make it right. If you have not opened the bag yet and have concerns, reach out, and we will find a resolution together.
Can I return an opened bag of puree or freeze dried fruit?
No. Once the aseptic seal is broken, the product cannot be safely returned or resold. This is standard across the industry for food products. However, if you open a bag and find a quality issue inside, that is a different matter entirely. Contact us with a photo, and we will send a replacement promptly.
How do I file a claim for a damaged shipment?
Email us at sales@fiercefruit.com as soon as you notice the issue. Include a photo of the affected product along with your order details. We will respond quickly and determine whether a replacement or refund is the right path forward. In most cases, a replacement gets to you the fastest.
What if I ordered the wrong product?
Contact us before opening the bag. We will assess the situation and do our best to find a workable solution. Whether that means an exchange, a credit, or a return depends on the specifics. We do not apply a one-size-fits-all rule.
What happens if a return shipment is too expensive?
Heavy products shipped in summer heat are a real logistical challenge. If the cost of return shipping exceeds the value of the resolution, we may simply issue a refund and let you keep, use, or donate the product. We make these calls practically, not rigidly.
Shipping
Which fruit puree brands ship to all 50 US states?
Fierce Fruit ships to all 50 states from four warehouse locations across the US. Many suppliers, including some well-known brands, limit delivery to the continental US. Our multi-warehouse network means shorter transit distances and reduced heat exposure risk for customers, regardless of location.
How does summer heat affect my shipment?
During the summer months, freight in transit can be exposed to temperatures exceeding 100 degrees Fahrenheit inside carrier trailers. Our aseptic packaging is built for durability, but we take heat exposure seriously. If we believe transit conditions may have compromised an order, we factor that into the resolution. In many cases, it makes more sense to refund the customer and let them keep the product rather than require a return through the same conditions.
Will I receive tracking information for my order?
Yes. Once your order ships, you will receive tracking information so you can follow the shipment every step of the way. If an unexpected delay occurs, we proactively notify you by email or phone.
How quickly does Fierce Fruit ship orders?
Orders are typically processed and shipped within a few business days. Drum orders may take slightly longer. If there is any significant delay due to high volume or stock availability, we will contact you directly.
Do you ship internationally?
At this time, Fierce Fruit ships within the United States, including all 50 states. For international inquiries, please contact our team directly at sales@fiercefruit.com.
Product & Quality
What is the shelf life of Fierce Fruit purees?
Unopened Fierce Fruit purees and freeze dried products have a shelf life that varies, but typically is 12 months from the manufacture date, thanks to our high-barrier packaging. Store them away from direct sunlight and below 77 degrees Fahrenheit. No refrigeration is required until the bag is opened.
Are your purees sweetened or processed?
No. Every Fierce Fruit puree is 100% real fruit with no added sugar and no artificial coloring. This is deliberate. We supply food and beverage professionals who need authentic fruit flavor, not a sweetened approximation of it. If you are accustomed to commercial consumer brands, our products will taste noticeably more intense, which is exactly what our customers are looking for.
What if the color or aroma of my puree seems off after opening?
Do not use it. Some natural variation in color exists across fruit harvests, but if something seems genuinely wrong — unusual aroma, unexpected appearance, or any visible sign of damage — stop immediately and contact us at sales@fiercefruit.com with a photo. Natural purees can oxidize if aseptic packaging is compromised. We will assess quickly and find a resolution.
Are your products non-GMO?
Yes. Fierce Fruit uses only fresh, sun-ripened, non-GMO fruit in all of its purees. No genetically modified ingredients are used.
How do I store an opened bag of puree?
Once the aseptic seal is broken, the puree should be refrigerated and used within a few days, following standard food safety practices for fresh fruit products. Refer to the product label for specific guidance.
Customer Support
How do I contact Fierce Fruit about an order issue?
Email our team directly at sales@fiercefruit.com. Unlike suppliers who route all inquiries through ticketing systems or online forms, you are reaching real people who will respond and work through the situation with you.
How long does it take to get a resolution on a claim?
We aim to respond to all claims promptly. In most cases involving a quality issue with photo documentation, the next steps are arranged quickly. Complex situations, such as freight damage or heat exposure claims, may require a brief review, but we do not leave customers waiting without communication.
What makes Fierce Fruit different from other puree suppliers?
Three things stand out. First, the product itself: 100% natural, unsweetened, real fruit — no fillers, no additives. Second, the flexibility: we do not apply rigid return policies to situations that do not fit neatly into a box. Third, the transparency: we acknowledge the real-world challenges of shipping perishable ingredients and build that into how we handle issues. Budget suppliers tend to be fast to deny claims and slow to resolve them. That is not how we operate.
CONTACT
For questions about an order, a shipment, or our policy:
Email: sales@fiercefruit.com
Whether it is a shipping concern, a quality question, or you just want to talk through an order, we are real people and will figure it out together.